Last Updated: 19 Jan 2026
This Privacy Policy applies to Service Providers / Technicians / Vendors ("Providers", "you") who register or operate on the Expertify platform ("Expertify", "we", "our", "us") via https://expertify.in or the Expertify mobile application. This policy explains how we collect, use, store, and protect your information.
By registering as a Service Provider on Expertify, you agree to this Privacy Policy.
1. Information We Collect from Service Providers
1.1 Personal & Professional Information
We may collect the following information:
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Full name
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Mobile number and email address
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Residential or business address
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Government-issued ID details (Aadhaar, PAN, or similar – if required for verification)
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Profile photograph
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Skill details, service category, and experience
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Bank account or payout details (for settlements)
1.2 Technical & Usage Information
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Device information
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IP address
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Location data (for service allocation and tracking)
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App usage data and activity logs
2. Purpose of Data Collection
We collect and use Provider information to:
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Verify identity and eligibility
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Create and manage Provider accounts
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Assign service requests based on location and skills
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Enable communication with customers
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Process payments, commissions, and settlements
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Monitor service quality, ratings, and compliance
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Prevent fraud, misuse, or illegal activity
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Comply with legal and regulatory requirements
3. Information Sharing & Disclosure
Expertify does not sell or rent Provider data. Information may be shared only in the following cases:
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Customers: Limited information such as name, photo, contact number, and service details for booking fulfillment
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Payment Partners: Bank and payout-related information for settlement purposes
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Government or Legal Authorities: When required by law
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Business Operations: With trusted third-party vendors for verification, analytics, communication, and technical support
All such parties are required to maintain confidentiality.
4. Location Tracking
To ensure timely service delivery, Expertify may collect real-time or background location data during active service hours. Location tracking helps in:
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Assigning nearby service requests
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Navigation assistance
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Safety and dispute resolution
Location tracking is limited to service-related purposes only.
5. Data Security
Expertify uses reasonable administrative, technical, and physical safeguards to protect Provider data, including:
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Secure servers and access controls
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Encrypted communication
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Restricted access to sensitive information
Despite best efforts, no system can guarantee complete security.
6. Data Retention
Provider data is retained:
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As long as your account remains active
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As required to meet legal, tax, or regulatory obligations
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For dispute resolution and fraud prevention
Upon account deactivation, data may be retained as legally required.
7. Provider Rights
Service Providers have the right to:
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Access and update their personal information
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Request correction of inaccurate data
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Request account deactivation
Certain data may not be deleted immediately due to legal or compliance requirements.
8. Ratings, Reviews & Monitoring
Expertify may collect and display customer ratings, reviews, and service performance metrics. These are used to:
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Maintain platform quality
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Improve customer experience
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Determine service eligibility and visibility
9. Independent Contractor Status
Service Providers acknowledge that they operate as independent contractors and not as employees, agents, or representatives of Expertify. This Privacy Policy does not create any employment relationship.
10. Changes to This Policy
Expertify reserves the right to update this Privacy Policy at any time. Updates will be posted on the Platform with a revised "Last Updated" date. Continued use of the Platform constitutes acceptance of the changes.
11. Contact Information
For questions, concerns, or data-related requests, contact:
Expertify
Email: support@expertify.in
Website: https://expertify.in
By registering or operating as a Service Provider on Expertify, you confirm that you have read, understood, and agreed to this Service Provider Privacy Policy.